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Coronavirus Update

**Update 3/18/2020**

Attention Members:

As I mentioned in prior posts and emails, we have been in contact daily with the Kern County Health Dept.
At this time, we are following the directive to unfortunately close our clubs until further notice. All clubs will close today by 11am.

Please check our website, facebook, and your email for further updates and news.

ALL membership billing is being frozen ASAP at this time. We will send out further updates concerning billing ASAP. Please be patient and we will work though this.

We thank you very much for all the support and patience during this challenging time and look forward to seeing you all again in the gym ASAP! We love you all!

BILLING QUESTIONS

Here are a few questions we expect from you and the answers

Q: What are you doing with monthly dues billing now?

A: We have stopped and frozen all membership billing (that we had time to stop) until clubs are clear to reopen. If your monthly payment was in the banking process of being transmitted, it may have been too late to stop it. You will be credited on your next payment for this.

Q: Will we get notice when monthly billing starts again?

A: Yes you will. We will have updates on our website & member email.

Q: What if I was already billed?

A: You will be given prorated credit on your next payment when billing resumes for the days missed.

Q: What if I prepaid my monthly dues?

A: You will be given the amount of days missed added to your membership.

Q: Will my Personal Training or XGT payments also be frozen?

A: Yes they will.

It is our intention to make this difficult process as simple and painless as possible for everyone. With that said, we have thousands of members and mistakes can happen. Please don’t get angry, be patient and reach out to us and we will fix whatever issue there is.

If we missed something here, please let us know at info@bxfitness.com. We will get back to you as soon as we can since the office will be closed.

Thank you for understanding and for sticking with us. We will all come back stronger than ever before.

BX Mgmt

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All Previous updates:

**Update 3/17/2020**
Until further notice, effective Wednesday March 18, 2020

Club Hours will be as follows:
Monday – Thursday: 6:00am – 8:00pm
Friday: 6:00am – 6:00pm
Saturday – Sunday*: 8:00am – 5:00pm

*Olive Dr Closed on Sunday – You may use any other Location

Kid Care is closed. Group X classes are canceled.

**Update 3/17/2020**

Due to continuing uncertainty, we will suspend allowing people on guests passes to use our Facilities.

Exceptions are VIP guests which are included in certain memberships.

We will not be allowing guest fees or passes during this time.

Anyone who has a 7 day pass, we will trade it in for a 2 week pass at a later date. We will contact everyone who had passes once we are able to have guests again.

We apologize we have do this at this time.

**Update 3/16/2020**
In our continuing effort to keep everyone as safe as possible regarding COVID-19 Body Xchange has decided to close our Kids Zone department as well as discontinue all Group X classes at this time beginning 3-17-2020.

We are keeping a close eye on any and all updates from the Center for Disease Control as well as the local Public Health Department. As changes are communicated from those departments we will get updates out to all of your members as quickly as we can.

**Update 3/16/2020**
Attention all of our loyal members, guests and friends:

We are in unprecedented times with everything that is going on with the Coronavirus challenge and our mission at BX is to continue providing a clean and safe place that you can come as much as you need to workout and relieve some stress we all undoubtedly have.

With that said, we have posted many items we are doing daily to keep our gyms as clean as possible with YOUR help and we will continue to monitor the situation daily and modify as needed. This is in regard to the 6’ social distance recommendation. BX is putting signs on every OTHER cardio piece that say “DO NOT USE”. If we do this, we will be close to the 6’ zone. We probably can’t do it on all the weight machines but I think it’s very doable on cardio and my opinion is that it’s a positive thing and helpful for everyone. Obviously it would cut in half the available cardio you can use.

Thank you everyone. This will all come to an end soon but let’s stay strong during this challenging time and work together.

**Update 3/13/2020**
What Body Xchange is doing in regards to the Coronavirus

  • Adding hand sanitizer to the front desk at all locations
  • Increased cleaning hours to our cleaning schedule already in place
  • Enhancing our cleaning, sanitizing, and disinfecting procedures

Members will need to use the hand sanitizer at the front desk upon entry to the club each time. They will need to continue to wash their hands with soap and water in the locker rooms during their stay.

Please use the cleaning stations provided to wipe down the equipment you use before and after you use it. Especially the handles. Please remember that if YOU don’t do your part, we are all more vulnerable.

We are monitoring new developments so that we can quickly adapt and continue to provide the best service possible to our members.

John Ovanessian
BX Health Clubs
Founder/CEO