We're Sorry to See you Go!

If you’d like more information on canceling your membership, please fill out the form on this page and our Member Concierge will be in touch with you to review your request and answer any questions or concerns you have about your membership.

While we hope you’ll reconsider, we do understand that sometimes life changes and adjustments must be made. Please know that we value your feedback as a member and look forward to visiting with you about your experience.

Sorry to see you go!

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1) Individual Cancellations Required: Each member must submit their own cancellation request. If a spouse, parent, or any other individual cancels their membership, it will NOT cancel any other memberships they are paying for. All memberships are processed separately.

2) Current Payments: All payments must be up to date to process any cancellation request.

3) Notice Period for General Memberships: A 15-day notice prior to the EFT billing date is required for membership cancellations. If less notice is given, you will be billed for the next cycle.

4) Term Memberships: For term memberships, a 15-day notice is required along with a termination fee. The fee is $100 if more than half of the membership term remains or $50 if less than half remains. Cancellation cannot be processed without payment of the termination fee.

5) Notice Period for Personal Training or XGT Programs: A 30-day notice prior to the EFT billing date is required for cancellations of Personal Training or XGT Programs. Failure to provide sufficient notice will result in billing for any invoices due within 30 days. A cancellation fee may apply.

6) Membership Agreement: Please refer to your membership agreement for further details.

7) Confirmation Email: One submission is all that is needed for your cancellation request. A confirmation email will serve as proof of your cancellation. Please save this email for your records.

8) Processing Time: Cancellations may take up to 5 business days to process.

*Please note that submitting a cancellation request does not immediately cancel your membership. Our Member Concierge will contact you to discuss your request and determine approval. Your request serves as a notice. Please refer to the above FAQs and your membership agreement for further details.