CONTACT / FAQ
Frequently Asked Questions
Q. I may have been billed too much?
A. One month each year you will pay an annual fee plus your monthly dues. The billing dates are not always the same, this may result in you seeing 2 charges on your account. You can review your payment history here.
A. If your payment doesn’t go through on it’s regularly scheduled date, you may be assessed a late fee. You can review your payment history here.
Q. I would like to Upgrade or Downgrade my membership plan?
A. You may Upgrade* to a higher plan by paying the difference in the monthly amount and changing future payments to new monthly rate of the upgraded plan. This needs to be done in club and by appointment.
You may Downgrade* to a lower plan by changing future payments to new monthly rate of the Downgrade plan. This needs to be done in club and by appointment.
*New terms may apply.
Q. I received a bill in the mail. Why is it a different amount than usual?
A. Receiving a bill in the mail would mean that your normal billing account has changed or been disrupted. Simply update your billing here, and make any past due payments.
Q. I am paying for someone else’s membership, how do I stop paying?
A. This request does not cancel a membership. It only removes the current billing account. Submit Request here
Q. When is my Annual Fee charged?
A. The Annual Fee occurs within 60 days after your enrollment date, and then once per year thereafter. Annual Fee dates differ depending on the date you enrolled. Please review your membership agreement carefully to understand when your Annual Fee occurs. You are more than welcome review your payment history here.
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